Enrollment - Unless you notify us, we will assume your child is going to continue attending classes at our gym. If you decide to take a break or leave the program, please give us a written 2 week notice. This will allow us time to fill that position within the class and to update our coaches work schedule. Please note, a verbal notice to an instructor or a message on our voice mail is not considered written notification.

Drop Policy -We bill on a rolling 4 week session cycle - please note, this is not a monthly cycle, but a rolling 4 week cycle. Tuition for all classes is due on the last week (4th week) of the current session. If you will be out that last week of class, please call in with a credit card payment or mail your check so your payment is received at the gym on time. All checks should be made out to SoCal Gymnastics. Please write the child's name and class in the memo field of your check so we are sure to apply the payment to the correct account. We also offer credit or debit card auto payments. In order to start auto payment, you will need to fill out an authorization form at the front office. If payment is not received on the last week of the session, a $20 late fee will be charged. If your tuition is overdue by more than two-weeks, your child's enrollment will be terminated and a balance will remain on your account for those two classes and the late fee. You can obtain a Billing Calendar at our front desk or by visiting our web site at www.socalgtc.com/billing.html. A $35.00 annual registration fee is due upon registration. The registration fee is non-refundable but does last the entire year. A verbal notice to the instructor or a message on the answering machine is not considered written notification.

Refunds - There are absolutely no refunds.

Referral Credit - We offer a $10 referral credit to our existing customers who refer a friend or family member to one of our classes. In order to receive the $10 credit, the new customer must pay the registration fee and for a full session.

Hair Tie Requirement and Clothing - All girls must have hair tied back and pulled away from their face. No shoes or boots are allowed in the gym. No Jewelry except stud earrings. Girls must be dressed in leotards and boys in T-shirts and shorts. Shorts cannot have buckles, zippers or snaps. T-shirts must be tucked in. We do sell leotards and other gymnastic apparel in our retail store.

Lost Items - SoCal Gymnastics Training Center is not responsible for any lost or stolen personal items. We do have a lost and found basket in the front reception area. After 90 days, all unclaimed items will be donated to Goodwill.

Arrival at Class - Before each class, please sign in at the front desk, receive a class badge, use the hand sanitizer and wait to be called out to the gym. Once in the gym, please hand your badge to your coach. No one should go in the gym or be on the equipment without an instructor present. Please do your very best to be dressed and ready for class on time. The warm up is very important. We will not allow a child to participate in class if the warm up session is missed. Not only is proper warm up a safety concern, but it is also a time when the coaches will talk over the goals for that day and discuss what the gymnast will be working on. No one is allowed on the gym floor until their coach calls them out to class. You must come into SoCal GTC to pick up your child after class is finished. We cannot allow anyone to leave the building without an adult. By coming in, you will be able to check for any new notices that may be posted. Please be prompt picking up your child. We will be starting and supervising classes.

Food and Drinks - No gum, candy, food or drink is permitted in the gymnastics area. Food and drinks may only be consumed in the front lobby area or the back parent-viewing room. Please place student's water bottles and snacks in their cubbies. Water breaks are given during class time. Please be respectful of the gym and put trash in the wastebaskets. We ask that you clean up any spills you may make.

Make Up Policy - Please help us keep the class check-in process moving quickly by not scheduling make up classes at the front desk. You can call us at 760-633-3440 or email us at info@socalgtc.com to schedule a make up. We ask you to schedule all make-ups at least 24 hours in advance, and no more than one week in advance. There are no time constraints or expiration dates on make-ups. You must be enrolled and your tuition must be paid up to date in order to schedule a make-up. Make-up classes must be scheduled for the same type of class that was missed. We do not allow make-up classes to be transferred to other students. The only person, who can complete a make-up class, is the person who missed the class. If you can't attend a scheduled make-up, please call us to cancel your make-up. If we are not notified, the make-up will be lost.

Coaches -Please do not solicit our employees to work for you in any capacity. Please do not ask our coaches for their personal phone numbers or email addresses. All communications between customers and coaches should come through the gym. SoCal GTC coaches, instruct classes throughout the day. When one class finishes, another may be starting.

Closings - If there is any question regarding classes being cancelled, please call the gym. If classes are cancelled due to a holiday schedule, we will send out an email reminder and have signs posted around the gym lobby. Please check all posted signs each week.

Communication - We use posted signs in the front lobby area to post all notices, as well as send out eblast emails to all customers who have provided us with their email address. If your child is scheduled in classes we request that you provide us with your email address so we can communicate with you on an ongoing basis. It is your responsibility to make sure we have your current email address on file so we can email you with information on special events, changes, etc. The gym's phone number is 760-633-3440, email: apires@socalgtc.com All of our information is also posted on our website: www.socalgtc.com

Emergency Numbers - It is extremely important that you update us whenever there is a phone number change. This is extremely important especially if there is an injury. Please drop us a note, email or stop by the front desk so we can make those changes on your contact information.

Placement - Placement is done by age, strength and skill ability. If our coaches feel that during a session, it would be best for your child to participate in a different class, we will have that discussion with you. Our trained staff use safe and progressive teaching techniques recommended by USA-Gymnastics.

Viewing- Please remember access to the gym is for gymnasts and coaches only. Parents and siblings are not permitted on the floor; it has proven to be to distracting to the classes. The only exception is for the Parent and Me classes where a parent is required to be on the floor with the child during class. We do not allow siblings out with their parents. We also ask you refrain from talking with your child during class. The viewing area is either the front lobby area or the back room.

We hope this policy list will eliminate any confusion and help us to operate more efficiently. Thank you for choosing SoCal Gymnastics as your choice for gymnastics and cheer training.

Sincerely,
Angela and Gary Pires, Owners SoCal Gymnastics Training Center
Training Center Email: apires@socalgtc.com
Phone: 760-633-3440